Refund policy
Return & Refund Policy
60-Day Satisfaction Guarantee at Bakken Books
At Bakken Books, your satisfaction is our priority. We understand that sometimes a book may not meet your expectations, and we're committed to making your shopping experience stress-free. If you are not completely satisfied with your purchase, you can return it within 60 days of the purchase date for a full refund of the purchase price. Our 60-day satisfaction guarantee ensures that you can shop with confidence and ease.
Conditions for Returns:
To qualify for a return under our 60-day satisfaction guarantee, the following conditions must be met:
1. Purchase Condition: The book(s) must have been purchased new from Bakken Books. Used books are not eligible for returns.
2. Book Condition: The book must be returned in good condition, free from damage such as stains, missing pages, or excessive creasing of the cover or spine. All returns are subject to an inspection to ensure these standards are met.
Used Books:
Final Sale: All purchases of used books are considered final. Once a transaction is completed, it cannot be returned for a refund, exchange, or store credit.
As-Is Condition: Our used books are sold in their current condition at the time of purchase. We strive to maintain high standards of quality control; however, please be aware that variations can occur due to factors like age, previous ownership, and storage conditions.
Exceptions: In rare cases of an error on our part, such as sending the wrong item or a book being inaccurately described, we will work with you to resolve the issue. Please contact our customer service team (info@bakkenbooks.com) within 30 days of receiving your order if you believe an exception should be made.
Refund Not Showing Up On Bank Statement
If 3-5 business days has passed and you still do not see your refund, contact info@bakkenbooks.com
Defective or Damaged Package
If you receive new books that are defective or damaged, send us an email at info@bakkenbooks.com. In the event of a replacement due to damage (which we require an image as proof), we cover the full cost of the replacement item.